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Usherwood Blog

Stay informed with updates and tips from our experts in the managed IT industry and hear the latest news about our team at Usherwood.

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We are pleased to announce that Don Foley has accepted the promotion to Vice President of Sales. In his capacity,  Don will be leading the sales team across all lines of business, including Managed IT, Managed Print, and Managed Communications.

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We are pleased to welcome Kyle Otto as our newest Solutions Architect to the Rochester team. In his position, Kyle will specialize in the design and implementation of business solutions with a focus on our Managed IT services.

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We are excited to announce Jennifer Powell as our newest Billing Coordinator to the Syracuse office. In her position, Jennifer will be responsible for generating contract invoices, collecting meter readings, and daily reconciliations. 

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Join us in congratulating Denis TenEyck for his 20th year at Usherwood Office Technology. Denis started in 2002 and is a Major Account Representatives in Central New York. Denis supports our clients at Crouse Hospital, Syracuse University, Loretto along with our other valuable clients within the region. “Denis has been everything any employer could wish for. He is humble, hardworking and driven to take care of our clients," says company CEO, Lou Usherwood. "Denis represents the type of culture that has been instrumental in allowing Usherwood to achieve our year over year growth!”

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We are pleased to announce Brian Mahoney as our newest Tier I Managed IT Technician in Manchester, NH. In his position, Brian will be responsible for initial response to incoming service requests from our Managed IT clients to resolve various PC and network-related issues. His goal is to provide first level customer support resolving issues or escalating to next-tier technicians.

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We are pleased to announce Lisa Sattora as our Accounts Receivable Specialist. In her position, Lisa will be responsible for processing incoming cash, provide invoices and account reconciliations to clients, and will work directly with the contracts team to ensure accurate billing for accounts.

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We are pleased to announce Jan Frodelius as our Shipping and Receiving Clerk. In his position, Jan will be responsible for receiving shipments, cataloguing new inventory, readying inventory for the setup-technicians and shipping parcels to customers.

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We are pleased to announce Matt Swanka has accepted a promotion to Staff Accountant. In his new role, Matt will have various responsibilities including, but not limited to, maintaining financial records and reports, performing account reconciliations including month close, and maintaining accurate records of fixed assets and prepaid expenses. 

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We are pleased to announce Holly Subers as our Marketing Director. In her position, Holly will be responsible for overseeing all marketing initiatives including prioritizing projects to increase the sales cycle via marketing research, promotions analytics and product enhancements.

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We are pleased to announce Bryan Carroll as our Purchasing Agent working out of our Syracuse office. In his position, Bryan will be responsible for procuring all goods for the sales and services divisions including creating and processing purchase orders, inventory evaluation, and resolving issues related to orders.