Is Semi-Outsourced IT Right For Your Healthcare Business?
If you run a healthcare business, you might discover that IT is a big responsibility to keep in-house. Likewise, in-house IT teams often struggle with the workload of handling an entire hospital or healthcare practice's technology needs.
Ask The Expert: What Are Penetration Tests?
By now, you likely know about network assessments and how they can help you evaluate your network as a whole. You might have also heard about penetration testing. However, the wide variation between different penetration testing services can make...
ChatGPT vs Microsoft Copilot: Reviews of Top AI Tools
Many businesses are moving to AI tools to streamline everything from productivity to data analytics, you might wonder which tool is right for you.
Top 5 Types of Penetration Testing Services
If you're exploring your options for penetration testing, you may have seen several varying service offerings from different penetration testing service providers.
The Importance of Integration Services from Outsourced Print Companies
When you hire commercial printing services, it's crucial to look at their list of services. Since printing has become more advanced with different software and tools used in tandem with printers, the line between print and IT services has become...
4 Ways to Use AI Tools like Microsoft Copilot to Transform Productivity
If you’ve been paying attention, you have likely heard a lot of buzz about AI and how it can enhance business activities. With the rollout of Microsoft’s new AI tool dubbed Microsoft Copilot, you may wonder if it’s worth it to invest in licensing...
Cost of Traditional vs Electronic Fax Solutions
Many industries rely on faxing to collaborate with sensitive documents. Despite advancements in faxing technology, many businesses still use analog fax systems over cloud faxing software, which encrypts documents for secure sending and receiving.
Are Unified Communications Services Well-Suited For Your Non-Profit?
As your non-profit tackles issues and initiatives affecting your city, state, or region, investing in cloud services could land on the bottom of your to-do list. However, you may be surprised to learn the different ways cloud communications...
Windows 10 End-of-life 2025: What It Means For Your Business
In fall 2025, Microsoft Windows 10 will officially become end-of-life. This means the manufacturer of the software will no longer offer services pertaining to the product including:
FFIEC to Retire Cybersecurity Tool - See What it Means For Financial Businesses
The Federal Financial Institutions Examination Council recently announced the retirement or sunsetting of their Cybersecurity Assessment Tool (CAT). This tool allowed finance sector businesses to self-evaluate the strength of their network against...
Is Your Fax System End-of-Life? It May be in 2025
If you use a traditional analog faxing system, you should know that these will soon become outdated in 2025. The Federal Communications Commission (FCC) is phasing out old fax systems through Order 19-72A1. This requires old analog telephone service...
Common Roadblocks Hospitals Face with Print Management
Even in 2025, businesses in the healthcare sector rely on and often struggle to manage their print fleets. Issues with data security, wasted materials, poorly planned fleets, and more can end up costing your healthcare business in the long run.
Is Your Fax System End-of-Life? It May be in 2025
If you use a traditional analog faxing system, you should know that these will soon become outdated in 2025. The Federal Communications Commission (FCC) is phasing out old fax systems through Order 19-72A1. This requires old analog telephone service...
How MSPs Leverage the Findings of Ethical Hackers To Secure Your Network
When you're evaluating the strength of your network against hackers, you may discover many types of vulnerabilities. Some of these may include:
5 Ways Cloud Print Management Can Save Schools Time & Money
One of the biggest reasons printing is dying out in schools is the associated costs of paper and other consumables.
4 Communications Issues In Law Firms & How IT Services Can Help
If you're running a law firm, one of your biggest concerns should be proper communication. Whether between staff and clients, the internal team, or with outside vendors, you should have a solid tech stack in place for communicating effectively.
Leverage Exclaimer Email Signatures for Branding, Compliance, & Personalization
One of the best ways to make a good impression in your business emails is to create an email signature that highlights your brand. It should showcase the best qualities of your brand, displaying professionalism and cohesiveness.
Print vs Cloud Document Filing Systems for Healthcare
If you run a healthcare business, the odds are you deal with a lot of paperwork. Whether it's for patients, caregivers, nurses, doctors, or staff, you need a reliable system to store, organize, retrieve, and manage documents.
Ask the Expert: What is Governance, Risk Management, and Compliance (GRC)?
As cyber threats grow in numbers and severity, regulatory bodies are developing new cybersecurity frameworks for businesses to adhere to. These frameworks vary by industry, and a new type of technology service has emerged as a result.
4 Communications Strategies to Make Your Donors Come Back For a Second Date
Donor retention is every fundraiser's goal, and simultaneously a challenge that requires tactful communication. If you run a non-profit, you likely know the importance of donor stewardship, the practice of nurturing your donors to make them feel...
How the Cloud Can Elevate Public Programs
If you work in the public sector, you may be frustrated by the lack of public participation in different programs. Whether you work for your city's Parks and Recreation Department or Social Security Office, you know the importance of community...
Cloud vs On-Prem Phones for Non-Profit Fundraising & Events
There are many technologies non-profits use to communicate with vendors, staff, stakeholders, and donors alike. Especially if you've been tasked with improving fundraising for nonprofit programs, communication should be your top priority.
MA Print Shop Leverages the Power of Managed Print Solutions to Level Up Production
When Kwik Print Owner John Raifstanger’s father founded their family print shop in Massachusetts around 50 years ago in a theater basement with just one press, a long-lasting legacy was born. Since then, Kwik Print has grown to a much larger...
The Ultimate Guide to Data Security in Healthcare
Healthcare is an industry often plagued by cyber threats since hackers know the sensitivity of highly regulated data this industry deals with. Cybercriminals routinely take advantages of healthcare businesses that are unprepared for common social...
Best Industries For Pen Test Services
If you're considering investing in penetration testing services, there are many things you should know.
A Business Leader's Guide to Enterprise AI Adoption in 2025
If you have been paying attention to the news, you've likely encountered the internet buzz surrounding artificial intelligence (AI).
A3 vs A4 Printers: Here’s What You Should Know
When you're looking to buy or lease a new printer, you might feel stuck between an A3 and A4 device.
How Faulty Communication Hinders Construction Projects
You know the importance of quality communication if you run a construction firm. Construction projects, like any project, require exceptional communication to be successful.
How to Maximize ROI of Direct Mail Fundraising Campaigns
When you've got large fundraising goals for your non-profit, you may think that means shelling out large sums on campaign materials to reach donors. Many non-profits spend thousands on campaigns, many times with very little return to show for it.
Ask the Expert: Unique Ways to Save Money as You Upgrade Your Business Technology
It’s no secret that innovating is the key to business growth and prosperity. To stay competitive, businesses must continually seek new technologies to enhance productivity. However, the issue of cost is often the biggest roadblock to innovation.
Best All-in-One Video Conferencing Equipment in 2025
When you're shopping around to expand your office's video conferencing capabilities, it can quickly get tiring to sift through different equipment choices. Do you get an all-in-one video conference system, or separate video conference microphones...
Best Cloud-Based Document Management Systems For Law Firms
Document management has become a big concern for modern businesses. Activities that can be made simpler by the cloud document management software for law firms include:
Best Security Camera Systems for Schools in 2025
If you're looking to replace or revamp your school's security cameras, you might feel buried by your options. You likely have multiple different safety and surveillance needs, so you'll need an advanced system to cover your bases.
How Finance Firms Can Level Up With Cloud Technology
Any business can benefit from cloud technology, especially with contact advancements in intuitive features and user-friendliness.
Signs You're a Bad Fit for an MSP
One of the worst parts of doing business is when you know you need to let go of someone. This could apply to both internal employees and outside vendors when they're just not meeting your standards.
Are Businesses Innovating? See Key Barriers to Tech Adoption
As technology advances, businesses feel the pressure to invest in new office tech to stay competitive. There are many benefits of keeping up with the latest trends in technology, including:
How to Navigate Cybersecurity Compliance in NYS
With new standards, recommended tools, and expert advice surfacing constantly, cybersecurity can feel like a big ask on top of running a business. Unfortunately, cyber threats are here to stay. Since cyber criminals will go after the weakest...
Top 7 IT & Cybersecurity Trends to Watch for in 2025
It can be challenging to keep up with the rapid advancements in technology, as well as the changing cybersecurity landscape. If you run a small to medium-sized business, you're likely tasked with staying on top of new developments in the technology...
Rhombus vs Verkada Security Cameras for Businesses
If you're trying to upgrade your business's security systems to best protect your livelihood, it's crucial to explore top security camera manufacturers for superior quality and longevity. You may have heard of Verkada, a manufacturer with rising...
How Cyber Criminals Capitalize on the Holidays
It seems like there's a never-ending barrage of cyber threats to look out for. It can get tiring to keep your eye on your network at all times, constantly trying to keep up with the latest trends in cybersecurity.
What Are White Hat Hackers, and Can I Hire One?
Network security has become a big issue for all businesses since cybercriminals have figured out they've got more to lose than individuals. Certain industries are at particular risk of falling victim to attacks, and hackers know this.
Why You Shouldn't Rely on Big-Name Printer Manufacturers for Service
If you have commercial printing equipment for your business, you've likely run into issues with the device. Whether it's user error, bugs with commercial printing software, or physical jams that seem inevitable with these devices, the problems are...
Surprising Industries That Are Moving to Digital Signage
Digital signage is a useful tool for any industry, allowing business owners to display menus, hours, announcements, promotions, and more. These screens are easy to manage, offering better customer and patron experiences along with a sleek, modern...
What to Expect If You Decide Not to Outsource IT
Tackling IT is no small task. When you're trying to run a business, the last thing you want to devote time to is technical difficulties with your servers, devices, or software.
How In-House IT Kills Your Work-Life Balance
One of the biggest pushes in today's workforce is for better work-life balance. Businesses big and small have started to realize the value of having extra time to spend with family or on personal projects. This is especially true after so many...
Cost-Benefit Analysis of Refreshing Your Print Fleet
If you've been battling with an aging printer, you may be considering refreshing your fleet. Many business owners find themselves lost in the details of leasing vs buying printers, the costs of each option in the short and long term, and if it's...
Popular Convenience Store Chain Stewart’s Shops Transforms Printed Signage with Production Print Solutions
Creating quality signage for more than 360 Stewart’s Shops locations spanning New York State and Western Vermont was no small task for Print Shop Manager Sara Seamans.
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How Do Outdated Manufacturing IT Tools Impact Production?
Manufacturing is a type of business that relies on efficiency to make money. If production slows down, you can get behind. Halts in production can lead to a direct or indirect loss of money, so a business owner's top priority is keeping things...
Best Security Companies in Vermont
For any business, it's essential to invest in quality, functional security systems and monitoring services. However, with the complexity of modern-day commercial security systems, it takes a professional to install and properly configure these...
How A Network Assessment Helped This Boston Law Firm to Secure and Optimize Their Network
Kates & Barlow, a Boston-based law firm, needed a thorough audit of their IT and cybersecurity posture. They would soon discover the possibilities of managed IT services for legal businesses, with the help of some familiar faces at Usherwood.
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What Are Managed IT Services?
With all the technology businesses use day-to-day, it can get confusing to learn the differences between IT solutions. Most people know that IT stands for Information Technology, but what exactly would IT services look like? And why should they be...
Massachusetts-Based Custom Manufacturer Levels Up IT & Cybersecurity
American Durafilm, a custom manufacturer based in Holliston, MA, needed to digitize customer drawings and prints, standardize processes, increase cybersecurity to protect client data, and much more.
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Is Your MSP Playing These 8 Most Common Tricks?
There are countless frustrating and frightening things that could go wrong when you're running your business. One of the quieter ways you could be losing money or productivity is due to technical issues or outages. When these happen, you're at the...
Best Security Companies in Utica NY
It's no secret that businesses must take security seriously to protect themselves from vandalism, theft, and other threats. In the Utica, NY region, you may be left scratching your head when searching for security camera installation companies.
What are Denial of Service Attacks, and How Can I Combat Them?
If you run a business, you're likely aware of the growing number of cyberattacks that threaten data security. Business owners are responsible for both safeguarding sensitive data and routinely keeping up with the latest attack methods to stay ahead.
Best Managed IT Services in Burlington, Vermont
When you're focused on running a successful business, the last thing you want on your plate is tackling cybersecurity or IT issues. That's why many Vermont businesses choose to outsource IT, and providers have popped up across the state to meet this...
Ask the Expert: Responsibly Integrating AI Business Solutions
Artificial intelligence (AI) is one of the hottest topics in today’s tech and office technology thought leadership. Everyone seems to be aware of the capabilities of AI, but some might not know how to apply these powerful tools to practical everyday...
Best Business Phone and Communications Providers in New England
If your New England business is in need of some serious upgrades in video conferencing equipment, PBX phones, or cloud technology, you have many options. You could attempt to set your business up with bring-your-own-device video conferencing, but...
Best Business Phone Service Providers in Vermont
If you run a business in Vermont, you know that communication is everything. Your team must communicate with clients, leadership, and most importantly each other. This brings tools like video conferencing and phone systems to the forefront of...
Usherwood Office Technology Celebrates Year of Expansion in 2024 Fiscal Kickoff at Turning Stone
On Friday, October 11th, Usherwood Office Technology celebrated the end of the technology provider’s fiscal year. In the kickoff conference, Usherwood employees from across the Northeast gathered at Turning Stone Resort in Verona, NY to recap the...
Best Business Phone and Communications Providers in New England
If your New England business is in need of some serious upgrades in video conferencing equipment, PBX phones, or cloud technology, you have many options. You could attempt to set your business up with bring-your-own-device video conferencing, but...
Is Your Financial Business Vulnerable to a Cyber Attack?
If you run a financial business, be it a bank, accounting firm, tax service, etc, you know the importance of data security. Although different from data protection, data security is paramount to mitigating the risk of cyber-attacks and safeguarding...
Home Healthcare Company Digitizes Records Through Intuitive Cloud Filing System
When Krista Rissmiller, general manager of NEPA Support Solutions saw the need for a better document management system for the PA-based home healthcare company, her options seemed limited at first.
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How to Conduct Incident Response Tabletop Exercises
Cyber attacks can induce panic and extreme stress, which is the goal of attackers. After all, when you're flustered and backed into a corner, you're much more likely to make poor split-second decisions. Hackers prey on this, hoping you concede to...
Is it Worth It to Get Cyber Insurance for Non-Profits?
In the non-profit world, you often focus on your organization's mission. You also work to secure donors to support it. Another important focus, however, should be protecting your business from cybercriminals.
What Does a Cyber Breach Cost to Fix in 2024?
With the threat of stolen data, ransomware attacks, and worries over AI scams looming, cybersecurity is an obvious must.
Proactive vs Reactive Cyber Security: Examples & Trade-Offs
As businesses left and right fall victim to cyber-attacks and their unfortunate stories end up splashed across headlines, it seems like a no-brainer to invest in cybersecurity. Yet, despite the countless horror stories that have led to huge,...
Best Security Companies in Buffalo NY
Businesses are only as secure as the security technology that they invest in. Access control, surveillance cameras, and CCTVs have been shown to be effective tools in both deterring crime and documenting incidents. With this in mind, it's also...
CNY Veterans from PGA HOPE Join Usherwood for Golf Scramble At Turning Stone
On Friday, September 20th, local veterans teamed up with Usherwood Office Technology employees for a golf tournament at Turning Stone Resort through CNY PGA and their PGA H.O.P.E. program.
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SMART Boards vs Traditional Boards in Classrooms
September 23rd is Education Technology Day. It was created to recognize, celebrate, and appreciate the technological advancements that enhance educational accessibility. Students in both K-12 and higher education use technology such as tablets,...
Best Security Companies in the North Country
Security has become a central aspect of running any business, and technology has advanced to cater to business needs. Modern commercial security cameras have technology like AI image enhancement, the ability to identify faces or license plates, and...
Best Managed Communications Providers in New Hampshire
When you're looking to enhance your team collaboration, client service, security and compliance, or cloud computing capabilities, it's crucial to find qualified experts to help. Business communications have moved to the cloud, and many businesses...
Top 5 Managed Printing Services in Rhode Island
If you've ever had printer issues in your office, you know the importance of having a quality managed print service to help in a pinch. Finding the best printer or multifunction device for your printing needs is also important for any business.
Incident Response vs Disaster Recovery: What's the Difference?
When you're researching different strategies to protect and prepare your business for cyber attacks, you will see many terms thrown around. "Zero Trust", "Shadow IT", "penetration testing", and "Zero-Day Attacks" are all examples of new terms in the...
CNY Chapter of Education Non-Profit Gets Zoom Rooms to Transform Global Impact
Reading League Development Director Anne Marie Smith was looking for solutions to support the non-profit's rapid worldwide growth.
4 Reasons Why Schools Don’t Outsource IT
With the surge of new technology and cloud computing in education, greater IT troubleshooting has become necessary. Despite the growing need for all-encompassing IT support in schools, many are still opting to hire IT specialists instead of...
Best Unified Communications Providers in Rhode Island
After the workforce shifted to remote work during the pandemic, many businesses realized the need for flexible communication technology. This brought about the popularity of cloud communication and video conferencing for remote or hybrid models.
Open Ports: Does Your Business Have This Risky Backdoor for Hackers?
If you elect to have a vulnerability assessment run on your network, there are several details that it can uncover. One detail you might find is whether your network has open ports. Open ports refer to a type of digital “back door” that...
Best Cloud Communications Managed Services in Utica NY
Communication is more important than ever in the digital age. Digital signage, unified communications, reliable business phones, and effective cloud solutions are popular avenues to improving business communication.
Key Players in Your Cyber Incident Response Plan
Every day, there are more and more cybersecurity incidents in the news affecting every industry. When you hear about these devastating attacks, you may wonder what you would do if your business fell victim to a cyberattack.
Best Communications Management Services in Connecticut
In the digital age, incorporating effective communications solutions can add a unique edge in productivity and efficiency.
Axis vs Dahua vs Hikvision: Which Commercial Security System is Best for You?
If you’re shopping around for the best commercial security cameras for your business, it’s important to be familiar with the top brands in the market.
Are You Spending Too Much on In-House IT?
As a business owner, it’s a top priority to ensure you’re making the most of your IT budget. Services like cybersecurity and IT support are critical to functioning day-to-day, so this isn’t a topic you should take lightly.
Best Security Companies in Western New York
If you're a small business owner in Western New York, you likely understand the importance of solid commercial security systems.
5 Challenges in Healthcare IT Outsourcing
There are many challenges healthcare businesses face in today’s world. From staffing issues to thinly stretched budgets and drug shortages, there are countless threats to patient care.
Do Business Camera Systems Really Deter Crime?
As you plan your business’s security layout, you may wonder if it’s better to install inconspicuous security cameras, or if they should be prominently displayed. One line of thinking is that making security cameras highly visible will only lead to...
Top 7 Cloud Storage Systems For Small Businesses
If you're thinking about integrating a cloud-based document management system into your everyday business operations, you are likely drowning in options. With countless SaaS solutions crowding the market geared toward businesses, sorting through...
Local vs Non-Local IT Providers: Which Can Meet Your Business IT Needs?
If you’re in the market for a new MSP, there are several details to identify before selecting the right provider. Some business owners need things like:
2024 Microsoft Outage: See the Most Impacted Industries
One of the most headache-inducing issues when running a business is technical difficulties. They can frustrate you, your staff, and most importantly, your customers. IT outages can lead to revenue loss, damaged client retention, disgruntled staff,...
The Surprising Motives and Ethics of Hacking
With all of the devastating cyber attacks that have been in the news such as the CDK attack on auto dealerships, the MGM incident in Las Vegas, etc, it’s a scary time for cybersecurity. You may be surprised to learn, however, that not all cyber...
Top 5 New England Security Service Companies
Keeping up with new advancements in surveillance technology can be tough. However, a good security system is a business tool where the principle applies: "you don't need it until you need it."
Ask The Expert: How to Generate Staff Buy-In for Cloud Document Management
How businesses manage important documents has changed quite a bit throughout history. Information that used to be housed in filing cabinets and rolodexes is now stored digitally, often in one central IT hub.
Top 4 Business Communications Providers in the North Country
Communication is crucial for any business to run properly. If you're in the market for telephone systems companies that service Watertown, Potsdam or Plattsburgh businesses, you have many options.
Best Security Companies in Rhode Island
If you’re in the market for security systems in Rhode Island, it can feel frustrating to pinpoint companies that offer the right products and quality service. It might seem like your options are limited, but there are several quality security...
To Pay or Not to Pay: How to Handle Ransomware Negotiation
It may seem like a nightmare scenario, but the rise in ransomware attacks has led some business leaders to ask themselves what they’d do if faced with one. Who should you call first? Should you engage with cyber attackers? If not, who should?
Usherwood Office Technology Founder Charles I. Usherwood Passes at Age 90
Charles Irving Usherwood, 90, of Cicero N.Y., founder of Usherwood Office Technology, passed on June 18, 2024. A legendary business leader and family man, Charles (Charlie) Usherwood forged a legacy that all started with a small business technology...
Are You Using This Banned Russia-Based Antivirus Software?
Following longstanding concerns over the software company’s ties to Russian intelligence, the antivirus software Kaspersky Total Security was officially banned for sale, resale, and licensing in the US.
We Review Top IMI-Compliant Postage Meter Machines
We Review Top IMI-Compliant Postage Meter Machines
The deadline for postage meter decertification is here, and as of June 30th, 2024, all IBI postage machines are officially decertified by the USPS. This means that time is running out for businesses...
CDK Outage: New Vehicle Sales Take Estimated 2-7% Hit After Massive Cyberattack
Could you afford a 2-7% drop in your top-line revenue? That's what experts estimate for new vehicle sales nationwide in June 2024 following a massive cyberattack against CDK Global, a dealership software company. This attack sent the automotive...
Best AV Communications Companies in Western New York
You're likely aware that the efficiency of your business hinges on the quality of your communication system. Things like faulty phone systems or poorly integrated tools can spell slowdowns and frustration in day-to-day operations.