We are pleased to welcome Colin Reisdorf as our newest Solutions Architect to the Buffalo region. In his position, Colin will specialize in the design and implementation of business solutions.

We are pleased to welcome Brandon Morrison as our newest Tier I Managed IT Technician in Manchester, NH. In his position, Brandon will be responsible for initial response to incoming service requests from our Managed IT clients to resolve various PC and network-related issues. His goal is to provide first level customer support resolving issues or escalating to next-tier technicians.

In our new installment of our client journey series, Usherwood talks to Redhouse, a community theatre in Syracuse, to discover how the collaboration between the two has improved Redhouse’s printing and day-to-day tasks. Redhouse is a non-profit organization and art center with a professional theater program. Samara Hannah, Executive Director at Redhouse, shares the growth process of Redhouse and how the non-profit organization went about the process of deciding which local vendor could best help them with some printing challenges.

We are pleased to announce that John Osborn has accepted a new position as Tier I Managed IT Technician. In his new role, John will be responsible for initial response to incoming service requests from our Managed IT clients to resolve various PC and network-related issues. His goal is to provide first level customer support resolving issues or escalating to next-tier technicians.

We are pleased to welcome Justin Morrison as our newest Tier I Managed IT Technician in Manchester, NH. In his position, Justin will be responsible for initial response to incoming service requests from our Managed IT clients to resolve various PC and network-related issues. His goal is to provide first level customer support resolving issues or escalating to next-tier technicians.

We are pleased to announce Darrian Breedlove as our Content Writer. In her position, Darrian will be responsible for developing written content for various marketing channels. She will be working with all departments with a focus on creating educational content to better serve our clients and drive new leads.

We are pleased to welcome Brian Bell as our newest Installation Technician. In his position, Brian will be a part of Usherwood’s IT projects team and will be working onsite to install IT equipment for our clients.

We are pleased to announce Dave Piston as our newest Tier I Managed IT Technician. In his position, Dave will be responsible for initial response to incoming service requests from our Managed IT clients to resolve various PC and network-related issues. His goal is to provide first level customer support resolving issues or escalating to next-tier technicians

We are pleased to welcome Amanda Steves as our newest Field Service Technician to the Rochester marketplace. In her position, Amanda will be responsible for the repair and maintenance of our client’s copiers, multifunctional printers, and network print management.

We are pleased to welcome Devin Stearns as our newest Field Service Technician to the Manchester, NH marketplace. In his position, Devin will be responsible for the repair and maintenance of our client’s copiers, multifunctional printers, and network print management.