Best AV Communications Companies in Western New York

Managed Communications | Video Conferencing

You're likely aware that the efficiency of your business hinges on the quality of your communication system. Things like faulty phone systems or poorly integrated tools can spell slowdowns and frustration in day-to-day operations.

To mitigate this, you may be in the market to hire a unified communications or business phone provider. These services can take the hassle out of business communications, but it's important to find a quality service that fits your needs.

Managed communications in the Western New York region is what we do, so we know a good service when we see one. If you have a business in WNY in need of business phones, video conferencing and other services, here are some providers you could choose from.


Location: Buffalo, NY

VeraViews offers AV managed services in Buffalo, NY. As a dealer for manufacturers like Microsoft, Polycom, and Crestron, they serve both enterprise and small business clients.

Products & Services

Offerings from this provider include:

  • AV systems
  • Collaboration solutions like video conferencing equipment
  • Paging systems
  • Phone systems including VoIP phones
  • Digital signage & video walls
  • Access control & video surveillance

Locations & Industries Served

VeraView does not list specific locations served on their website, but they specialize in industries such as:

  • SMB / Enterprise
  • Healthcare
  • Non-Profit
  • Financial and Legal
  • Education
  • Manufacturing
  • Government


Location: Buffalo, NY

Vaspian is a business communications and IP phone provider in Buffalo, NY. They specialize in unified communications nd keeping all systems "under one roof". They promise to keep clients connected, no matter what, with service from real humans instead of automated support lines.

Products & Services

Along with smaller features their platform offers like voicemail transcription, MS Teams Integration, and speech analytics from phone calls, Vaspian offerings include:

  • Business phone systems
  • Call center solutions
  • Business SMS
  • Text-to-speech analytics

Locations & Industries Served

Industry specialties include:

  • Finance
  • Medical
  • Collection Agencies
  • Government Agencies
  • Law Firms
  • Real Estate
  • Small Business
  • Restaurants

Although Vaspian doesn’t list any specific served areas, their headquarters is located in Buffalo, NY and they work with Western New York businesses.


Location: Tonawanda, NY

Ronco is a third-generation, family-owned AV integration company that aims to unlock client capabilities through integration and system design.

The company was founded in 1965 and has grown to include multiple locations across the East Coast. The company was originally named the Ronan Company, later shortened to "Ronco".

Products & Services        

This provider offers several video conferencing solutions including:

  • Video Displays
  • Projection Systems
  • Digital Projection
  • Digital Signage
  • Commercial Grade Flat Panel Displays
  • Digital Signage Players
  • Interactive Displays
  • Audio/ Video Control Systems
  • Menu Boards
  • Video Walls
  • Automated Control Systems
  • Interactive Displays
  • Sound Masking Solutions
  • Video Presentation Systems
  • Cloud Phone Systems
  • Networking

Locations & Industries Served

Headquartered in Buffalo, Ronco has other New York locations including Rochester, Syracuse, Albany, and New York, NY. Additional offices are in Lancaster PA, Charlotte NC, Columbia SC, and Charleston SC.

Some industry specialties include healthcare, education, and government.

4. PCA Technology Group

Location: Buffalo, NY

PCA Technology Group is an IT and business phone provider based in Buffalo, NY. With values including integrity, quality, and accountability, they promise to deliver top-notch service to clients in the Western New York region.

Products & Services

PCA offers more than just communication and collaboration solutions, with other offerings including:

  • Managed Services
  •  Software Development
  •  Cloud Computing
  •  Cybersecurity
  •  Business Phone Systems
  •  Outsourced IT
  •  IT Consulting

Locations & Industries Served

Although PCA Technology Group doesn't list industry specialties on their website, testimonials reflect clients in:

  • Finance
  • Non-profits
  • Automotive
  • Transportation
  • Manufacturing
  • Healthcare
  • Retail
  • First responders

This provider primarily serves clients in the Western New York region.

5. AIS Buffalo

Location: Buffalo, NY

AIS Buffalo offers network services and business phones in Buffalo, NY. For over 33 years, Alternative Information Systems (AIS) has been a staple in the region. The company partners with manufacturers such as Microsoft, Dell, Hewlett Packard, Fortinet, Aruba, and more.

Products & Services

AIS offers a cloud PBX solution called CX Connect that features many integrations and multi-site flexibility. Their full list of services includes:

  • Computing Solutions
  • Network Solutions
  • VoIP Solutions
  • IT Solutions

Locations & Industries Served

AIS does not list industry specialties on its website. It is primarily a Western New York IT provider, with clients based around the Buffalo region.

6. Ingenious Business Phones

Location: Tonawanda, NY

Ingenious Business Phones is a provider in Tonawanda, NY that offers scalable and quality systems to area businesses. Their all-inclusive approach to unified communications allows for cost savings, business continuity, and excellent call quality.

Products & Services    

This provider prioritizes flexible enterprise communication platforms to allow for easy remote work as well as on-premises hard phones. Some of their product offerings include:

  • Desk phones
  • Video door phones
  • Portable phones
  • Digital control panels for phones (Sidecar)
  • Headsets & other accessories

Locations & Industries Served

Ingenious Business Phones has one location in Western New York in Tonawanda. The do not list any specific areas or industries served.

How to Find Enterprise Collaboration Solutions in WNY

To find the best phone provider for your needs, consider their location in proximity to you, their experience with your industry, and their ability to troubleshoot complex issues.

For example, Usherwood offers additional services like managed IT, managed security, and managed print to businesses in Henrietta NY, Rochester, Buffalo, Jamestown, and beyond.

Dynamic resources like a fully-staffed IT team would assist with any integration issues with video conferencing systems or business phones, and cybersecurity experts could help protect your data. For this reason, look for a provider with the versatility to troubleshoot your enterprise collaboration software and video conferencing hardware.

To learn more about the ways you could elevate your business communications and technology, click the button below to speak with an expert.

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About Jada Sterling, Digital Content Manager

Jada Sterling is Usherwood's Content Manager. She is responsible for developing content that furthers the mission of Usherwood Office Technology by helping clients and prospective clients better understand how technology can help grow their business.