Strengthen your IT Without Losing Control

Usherwood’s Co-Managed IT Services are built for IT teams that need backup, bandwidth, and specialized expertise—without giving up control. We work alongside your staff, filling gaps where needed, and keeping your organization’s IT effective and secure.

Learn More

Why Choose Co-Managed IT?

The IT landscape is only getting tougher to manage with a small in-house team:

Cybersecurity threats grow more advanced every day, requiring deeper expertise to defend against.
Cloud, SaaS, and hybrid environments create new demands that small teams can’t always cover.
Hiring and retaining skilled IT pros is difficult and expensive.
24/7/365 monitoring is expected, but unrealistic for a small in-house team to sustain.

With Usherwood as your partner, you can:

Offload the Noise

We handle tickets and after-hours requests.

Stay ahead of issues

24/7 monitoring, patching, and proactive maintenance.

Tap into specialists

Cybersecurity, network, and cloud engineers on demand.

Use enterprise-grade tools

Without the burden of licensing or managing them.

Add specialized services

GRC, pen testing, and full office technology without vendor overload.

Keep visibility and control

You decide what stays in-house and what we support.

What We Bring to Your Team

We work with you to support your team and organizations where they need it most.

Helpdesk support for overflow or after-hours coverage.

Access to advanced tools and security expertise.

Engineers with deep cloud migration and SaaS integration experience.

Support for upgrades, deployments, and strategic initiatives.

Flexible, scalable services without needing to add headcount.

IT analysts providing roadmaps and guidance tailored to your goals.

How the Partnership Works

Assessment & Planning

We learn your systems, tools, and workflows through our Odyssey Discovery Network Assessment process — and identify where you need the most relief.

Shared Service Model

You decide what your team covers—tickets, projects, monitoring, or specialty expertise.

Integration

Our staff and systems blend into your team’s processes, not around them.

Ongoing Partnership

Regular reviews, transparent reporting, and adjustments as your environment evolves.

Backup and Recovery

Daily server backups, alert monitoring, backup health review, compliance, and data recovery from stored backups if necessary.

Cybersecurity

Cybersecurity end-point monitoring, threat detection and response, multi-factor policy enforcement, and other preventative security measures.

End-User Support

Advanced remote user support to supplement on-site support teams.

Network Infrastructure

Configuration, maintenance, patching, and troubleshooting of all network equipment such as the firewall, switch, WAP, UPS, and other required network devices.

Server Management

Configuration, maintenance, patching, and troubleshooting of all servers, physical or virtual.

Software Deployment

Supporting included offerings for server and workstation applications.

User Account Management

Onboarding, managing, and offboarding users in active directory, Microsoft 365, and other relevant tools.

Workstation Setup

Policy configurations and decommissioning devices.

On-site end-user support

Our team of regional support technicians are available to support any on-site requirements.

Software deployment outside of Usherwood offerings

End-User Support

Basic remote user support

Workstation procurement, deployment and disposal

Helping make sure new devices are set up correctly and that old ones do not become security vulnerabilities.

Tools and Support Applications

Defined RMM and ticketing board access are available.

Learning Center

Your IT Questions, Answered

The Learning Center provides digital knowledge from our subject matter experts, so you have everything you need to make informed IT decisions

A Business Leader's Guide to Enterprise AI Adoption in 2025

Artificial intelligence in business has become a game changer in productivity and efficiency. Discover how to implement it at your business here.

Ask the Expert: Unique Ways to Save Money as You Upgrade Your Business Technology

Learn some unique ways to save money and get some big deductions come tax season from Usherwood CFO Andrew Flamik.

Properly Managing Your IT Equipment 101

If you’re not an IT expert, it can be difficult for businesses to know the ins and outs of IT equipment. This can include proper maintenance.

Local & Responsive

Offices across the Northeast with dedicated client success teams.

Flexible Engagement

Tailor support to your team’s exact needs—overflow tickets, projects, monitoring, or all of the above.

Odyssey Methodology

Proven framework for assessments, roadmaps, and continuous IT improvement.

Supplemental Expertise

From project engineers to vCISO support when needed.

50+ years of trust

A family-owned company built on partnership and people-first service.

Next Steps

Empowerment, Not Replacement

Your team knows your environment better than anyone. We’re not here to take that away. With Usherwood, you gain bandwidth, expertise, and peace of mind—while staying in control of your IT strategy and decisions.

Ready to see what a co-managed model could look like for your team?

Schedule a discovery call with Usherwood

Strengthen your IT Without Losing Control

Why Choose Co-Managed IT?