We are pleased to welcome Jay Barker as our newest Major Account Executive serving the Hartford, CT market. In this role, Jay will focus on developing and maintaining client relationships while helping organizations align technology solutions with their business needs. Jay brings over 20 years of experience to Usherwood, most recently serving as a Sales Manager for Visual Edge IT. He graduated from Nichols College with a bachelor’s degree in Business Management. Outside of work, Jay enjoys spending time with his wife, Jess, and their children: Wade, Lily, and Brie. He is also active in his community through coaching sports. We are excited to have Jay on board and look forward to the expertise he will bring to the team.

We are pleased to welcome Chris LaMalfa as Director of Sales – New England, based out of our Manchester, NH office. In this role, Chris will oversee sales operations across the region, supporting our clients and sales team across all lines of business. Chris joins Usherwood from Visual Edge IT, where he served as Director of Sales for Northern New England. Outside of work, Chris enjoys spending time with his family and community, especially volunteer coaching youth football. As a New Hampshire resident, he loves taking advantage of the state’s beaches, lakes, and mountains throughout the seasons. We’re thrilled to have Chris on board and look forward to the positive impact he will make within our New England sales team.

We are pleased to welcome KC Sirowich as Vice President of Sales for the New England Market. In this role, KC will lead our sales team across all lines of business, including Managed IT, Managed Print, and Managed Communications.

We are pleased to welcome Ariana Richardson as our newest Client Services Specialist. In this role, Ariana will provide dedicated support to our clients, ensuring their service needs are handled efficiently and with care. Ariana brings over eight years of customer service experience, developing strong communication and problem-solving skills that will make her a valuable addition to the Client Services team. Outside of work, Ariana enjoys crocheting, playing video games, and spending time with her partner, family, two dogs, and cat. We’re glad to have Ariana on board and look forward to her contributions to the team.

We are pleased to welcome Thomas Tarallo as our newest Tier I Managed IT Services Technician. In this role, Thomas will provide essential end-user support, helping to resolve a wide range of IT challenges, from computer hardware and application issues to mobile device troubleshooting. Thomas joins Usherwood with over 11 years of experience as a Technical Support Representative most recently from Rightworks Inc. He also has experience from his studies at Syracuse University. Outside of work, Thomas is an avid motorcycle enthusiast and MotoGP fan. He enjoys working on cars and motorcycles and has always loved figuring out how things work. He’s a fan of the Patriots and Celtics and enjoys playing pickup basketball when he gets the chance. We’re excited to have Thomas join the TAC team and bring his experience to our clients.

We are pleased to welcome Ronell Joseph as our newest Senior Solutions Architect to our Albany, NY location. In this role, Ronell will focus on developing and maintaining client relationships while helping organizations align technology solutions with their business needs in the Capital Region. Ronell joins Usherwood with three years of experience as an Account Manager at Northern Business Machines. He is a graduate of Bryant University, where he was a Division I football player, bringing both discipline and a strong team mindset to his work. Outside of the office, Ronell enjoys spending time with his fiancée, golfing, fishing, and hosting weekly Bible studies. We are excited to have Ronell on board and look forward to the value he will bring to our clients and team.

Usherwood Office Technology is proud to celebrate 20 years of service in the Greater Rochester area. Since opening the office in 2004, Rochester has grown into a cornerstone location supporting clients across Western New York with reliable technology solutions and world-class service.

We are pleased to welcome Austin Vaughan as our newest Field Service Technician serving Central New York. In this role, Austin will be responsible for the repair and maintenance of our clients’ digital copiers and multifunction printers. Prior to joining Usherwood, Austin worked at Apple as a Brand Advocate for four years, gaining valuable experience in customer service and technology support. He also spent four years studying Civil Engineering at the University of New Haven in West Haven, CT. In his free time, Austin enjoys gaming and tabletop games including D&D. He also makes annual trips with his father and brother to various comic conventions, including New York Comic Con. We’re excited to have Austin join our team and bring his experience to our clients.

We are pleased to welcome Nick Lowcock as our newest Field Service Technician in our Rochester, NY office. In this role, Nick will be responsible for the repair and maintenance of our clients’ digital copiers and multifunction printers.

We are pleased to welcome Ryann Fitzmaurice as our newest Sales Support Specialist. In this role, Ryann will be responsible for handling order entry and providing support to our sales team.