Xerox Makes Security and Productivity Top Priorities with Enhancements to AltaLink Workplace Assistants

NORWALK, Conn. —  

Security compliance and workplace productivity just got easier with Xerox’s AltaLink® Multifunction Printers (MFPs).

New software enhancements to these Workplace Assistants, enabled with ConnectKey®technology, allow companies to monitor critical security settings and automatically reset unauthorized changes – a proactive step in stemming security breaches. Plus, a new intuitive user experience gives mid-to-large workgroups more ways to customize everyday tasks – maximizing time and improving productivity.

Elevate Your Printing Needs With The New Canon PIXMA Compact Connected Inkjet Printer For Both The Home And Office

MELVILLE, NY, January 7, 2019 – Can one printer single-handedly master the printing workload of a busy family or a budding business? Quite possibly! Canon U.S.A., Inc., a leader in digital imaging solutions, today announced the new PIXMA TS702 Compact Connected Inkjet Printer providing an extensive list of benefits for numerous printing needs in the home and office.

Canon Celebrates a Decade of Dedication to Customer Service with Tenth BenchmarkPortal Center of Excellence Certification

MELVILLE, NY, December 20, 2018 – Canon U.S.A., Inc., a leader in digital imaging solutions, achieves its 10th consecutive BenchmarkPortal Center of Excellence Certification. One of the most prestigious accreditations in the customer service and support industry, this certification honors customer service call centers that rank in the top ten percent of call centers surveyed.

Usherwood Welcomes John Cardell as Solutions Architect


It is our pleasure to announce John Cardell as a Solutions Architect for the Providence, Rhode Island office. He specializes in the design and implementation of business solutions.

Previously, John was an Assistant Manager at Enterprise Rent-A-Car. John holds a Bachelor’s degree in Information Systems from Iona College.

In his spare time, John enjoys skiing, surfing, and traveling.

Usherwood Welcomes David Love as Senior Solutions Architect


It is our pleasure to announce David Love as a Senior Solutions Architect for the Hartford, CT office. He specializes in the design and implementation of business solutions.

David comes to Usherwood with over 15 years of experience in the Imaging Solutions industry, most recently as an Account Manager for Apex Systems. David holds a Bachelor’s degree in Business Administration and Management from Ohio State University

HP Expands U.S. Print Premier Channel Partner Program

Palo Alto, December 11, 2018 — Today, HP Inc. announced a new expansion of account opportunities for U.S. print premier channel partners. Beginning immediately, thousands of Managed Print Services (MPS) Speciality accounts that were previously directly engaged by HP will begin to be made available as premier channel opportunities. The program is a next step in the company’s office printing strategy to concurrently grow contractual and channel this year, while earning incremental market share in both the A3 and A4 categories.

Running A Business Suddenly Simplified with New Xerox DocuShare Flex Platform

NORWALK, Conn. —  

Xerox’s (NYSE: XRX) DocuShare® Flex cloud content management platform enables users to work from anywhere, collaborate on projects, connect with customers, track business transactions, automate paper-based workflows and intuitively organize documents and data without IT support.

Tatianna Lebron Accepts New Position as Imaging Specialist


We are excited to announce Tatianna LeBron’s new role at Usherwood Office Technology as an Imaging Specialist. In her new role, Tatianna will be responsible for inbound inquiries from the client base on copier related issues. Her goal is to provide first level customer support before sending a request to a service technician for resolution.

Tatianna’s previous position was as a Shipping & Receiving Clerk in the Syracuse Distribution Center.

Usherwood Welcomes John Steiler as Managed Solutions Specialist


It is our pleasure to announce John Steiler as a Managed Solutions Specialist for the Syracuse region. In his new position, John will be supporting our sales teams by aiding all core Managed IT opportunities and will be responsible for following Usherwood’s Odyssey process to deliver stable and reliable results for our clients. John will be reporting directly to Director of Engineering Services, Dan Smith.