Client Journey: How Upgraded Surveillance and Security Helped Mack Studios Operate More Efficiently

Mack Studios is a well-established custom design company in Auburn, NY, known for its attention to detail across everything from metalwork and millwork to graphics, lighting, and digital displays. As the company continued to evolve, the need for a reliable technology partner became essential to support and secure its facilities. 

A Trusted Relationship Begins 

In June 2025, Mack Studios initially partnered with Usherwood for printer solutions, working closely with Director of IT Joe Bailey. The positive experience laid the foundation for a broader collaboration. When challenges emerged with their existing camera system including recordings not saving, misaligned camera angles, and a lack of a unified warehouse security system Bailey connected with Maria Henneberg, Senior Solutions Architect at Usherwood, to explore more reliable and integrated security options. Beyond traditional surveillance issues, Mack Studios was also looking for greater visibility in workplace safety, particularly within its paint booth. With formaldehyde and other airborne compounds present during finishing processes, the team wanted a solution that could proactively monitor environmental conditions and alert them to potential risks. Together, they began evaluating solutions that could support both security and safety needs across their facilities.

Discovering the Power of Verkada 

Discovering the Power of Verkada
Mack Studios partnered with Usherwood to assess their existing security environment and evaluate the unique needs of each workspace. After reviewing their requirements and long-term goals, they decided that Verkada’s advanced camera and security systems provided the best solutions across their facilities. Together, they developed a comprehensive plan to address current needs and support future growth, which included:

• Optimal camera placement for full coverage
• AI-enabled search to quickly review surveillance footage for incidents
• Mobile access to lock and unlock doors
• Environmental sensors in paint booth areas to monitor air quality

Cost, Transparency, and Day-to-Day Simplicity

Usherwood’s cost-effectiveness and transparent solutions were key factors in choosing them to be their surveillance and security supplier. Mack Studios also values Usherwood’s proactive approach to resolving issues, and their ongoing communication to ensure systems run smoothly.

Bailey shared a moment that quickly demonstrated the value of the new system. One weekend, the cleaning crew arrived at the building but couldn’t get inside due to an access issue. Instead of someone making the drive to Mack Studios to let them in, the team checked the cameras to confirm who was at the door and unlocked it remotely from a phone. This allowed the cleaning crew to get to work without delay and avoided inconveniencing any employees on their day off.

Future-Ready Security and Operational Efficiency

By partnering with Usherwood, Mack Studios not only resolved immediate security and safety concerns but also gained scalable warehouse security system that protects sensitive work, streamlines operations, and positions the company for continued success.

Discover Advanced Security Solutions to Protect Your Operations

Usherwood Office Technology is proud to support organizations with modern security and surveillance solutions designed to protect people, spaces, and assets. With experienced technicians and trusted technology partners, Usherwood delivers reliable, scalable security systems tailored to each environment.

If you’re interested in exploring how advanced security and surveillance solutions can strengthen your facilities, click the button below to speak with a security expert.