News

We are pleased to welcome Thomas Tarallo as our newest Tier I Managed IT Services Technician. In this role, Thomas will provide essential end-user support, helping to resolve a wide range of IT challenges, from computer hardware and application issues to mobile device troubleshooting. Thomas joins Usherwood with over 11 years of experience as a Technical Support Representative most recently from Rightworks Inc. He also has experience from his studies at Syracuse University. Outside of work, Thomas is an avid motorcycle enthusiast and MotoGP fan. He enjoys working on cars and motorcycles and has always loved figuring out how things work. He’s a fan of the Patriots and Celtics and enjoys playing pickup basketball when he gets the chance. We’re excited to have Thomas join the TAC team and bring his experience to our clients.

We are pleased to welcome Chad London as our newest Tier I Managed IT Technician working out of Manchester, NH. In this role, Chad will be providing essential end-user support, helping to resolve a wide range of IT challenges, from computer hardware and application issues to mobile device troubleshooting. Chad comes to Usherwood from TPx, where he worked as a Technical Support Specialist for nine years. He earned his associate's in computer science from Manchester Community College and went on to obtain his bachelor's in information technology from Southern New Hampshire University. In his spare time, Chad enjoys spending time with family and friends. He likes staying active by swimming at the beach or lake, spending time outdoors, playing chess, watching movies, and trying new foods. Chad is passionate about sports and science and is always eager to learn more about technology. We’re glad to have Chad on the team and look forward to his contributions to the TAC team!

We are pleased to welcome Ronell Joseph as our newest Senior Solutions Architect to our Albany, NY location. In this role, Ronell will focus on developing and maintaining client relationships while helping organizations align technology solutions with their business needs in the Capital Region. Ronell joins Usherwood with three years of experience as an Account Manager at Northern Business Machines. He is a graduate of Bryant University, where he was a Division I football player, bringing both discipline and a strong team mindset to his work. Outside of the office, Ronell enjoys spending time with his fiancée, golfing, fishing, and hosting weekly Bible studies. We are excited to have Ronell on board and look forward to the value he will bring to our clients and team.

Usherwood Office Technology is proud to celebrate 20 years of service in the Greater Rochester area. Since opening the office in 2004, Rochester has grown into a cornerstone location supporting clients across Western New York with reliable technology solutions and world-class service.

We are pleased to welcome Zachery Biancarelli as Director of Sales - Managed IT. In this role, Zach will lead the Managed IT sales team, focusing on helping clients leverage technology to achieve their business goals. Zach joins Usherwood with 14 years of sales experience, most recently serving as a Senior Enterprise Client Business Executive at Thrive. He is currently pursuing his undergraduate degree in Cybersecurity at Penn State University and has been a consistent President’s Club achiever throughout his career. Outside of work, Zach enjoys spending time with his wife, Alycia, and their close circle of family and friends. He’s an avid snowboarder, hiker, and simulator racing enthusiast, and also follows WRC and Formula 1. We are excited to welcome Zach to the Usherwood team and look forward to the leadership and expertise he brings to our Managed IT organization.

We are pleased to welcome Austin Vaughan as our newest Field Service Technician serving Central New York. In this role, Austin will be responsible for the repair and maintenance of our clients’ digital copiers and multifunction printers. Prior to joining Usherwood, Austin worked at Apple as a Brand Advocate for four years, gaining valuable experience in customer service and technology support. He also spent four years studying Civil Engineering at the University of New Haven in West Haven, CT. In his free time, Austin enjoys gaming and tabletop games including D&D. He also makes annual trips with his father and brother to various comic conventions, including New York Comic Con. We’re excited to have Austin join our team and bring his experience to our clients.

We are pleased to welcome Nick Lowcock as our newest Field Service Technician in our Rochester, NY office. In this role, Nick will be responsible for the repair and maintenance of our clients’ digital copiers and multifunction printers.

We are pleased to welcome Evan Thompson as our newest Solutions Architect to our Boston, MA office. In this role, Evan will focus on developing and maintaining client relationships that align with Usherwood’s target profile in the Boston marketplace.

We are pleased to welcome Ryann Fitzmaurice as our newest Sales Support Specialist. In this role, Ryann will be responsible for handling order entry and providing support to our sales team.

SYRACUSE, N.Y., October 17, 2025 – Usherwood Office Technology celebrated the end of the technology provider’s fiscal year and the start of a new one. At the kickoff event, Usherwood employees from across the Northeast gathered at Turning Stone Resort in Verona, NY to recap fiscal year 2025 and network with colleagues. Highlights and announcements from the event included: