Comprehensive IT Support in the Northeast
Usherwood’s exclusive managed infrastructure technology (IT services) approach allows our clients to have the peace of mind that their network is secure, stable, and optimized for future growth. We support our client’s with our state-of-the-art Technical Assistance Center (TAC), staffed by a large team of in-seat IT support and engineers dedicated to proactively monitoring and troubleshooting our client’s most complex network security issues. In addition, Usherwood has over 50 engineers and technicians in the field that will allow for a fast on-site response as required by our clients.
We are committed to offering the most reliable IT support services and innovative products available in the Northeast markets we serve. We have carefully chosen IT consulting solutions suppliers that we believe have proven their technologies to be effective at a fair cost. We offer controllers, desktop and workstations, firewalls, laptops and tablets, and servers.
Usherwood’s Odyssey Global suite of IT services means that Usherwood engineers and technicians have the tools to effectively analyze and architect solutions that allow our client’s networks to stabilize. Our flat-fee managed IT services allow our clients to run their businesses knowing that Usherwood has designed an infrastructure that is secure, robust, and efficient. Our legacy in IT services allows us to deliver all your office technology and we integrate those technologies to work as one.
Through our Odyssey Global suite, we actively monitor your network behind-the-scenes without interrupting end-user workflow. Odyssey Global monitors all aspects of your network infrastructure from controlling mobile devices that access your network to spam filtering and malware/virus protection. This network monitoring includes, but is not limited to network printers, corporate firewalls, network security, servers, switches, desktops, security cameras, and business phone systems.
Proactive IT Support
Our Odyssey Tracker IT Support allows our engineers to perform proactive, ongoing maintenance and network security support. By proactively managing our client’s network infrastructure we prevent most issues before anyone knows they exist. Our vCIO (Virtual Chief Information Officer) meets with our clients on a quarterly basis and provides technology road maps so our clients may plan ahead and budget for necessary upgrades and license renewals.
Cloud Storage & Backup
Usherwood provides a multitude of cloud and backup solutions and customizes the solutions to our client’s requirements. Having data and document availability is mission-critical for all businesses and Usherwood utilizes IT consulting solutions industry best practice methodologies to ensure your data is secure. We offer cloud backup and on-premise IT solutions that make sense for all businesses.
Antivirus and Network Security
Standard with our flat-fee Managed IT Services, we provide malware/virus protection and network security remediation, helping us to maintain your network infrastructure. Usherwood monitors our clients with a monitoring agent that alerts our TAC for any intrusive or malicious network security conditions.
To learn more about our selection of IT services in specific markets, follow the links below:
Contact us today to learn more about Managed IT Services in Syracuse, Boston and throughout the Northeastern US, as well as how we can help you proactively manage your IT infrastructure.