Finding a managed IT service provider can seem like an impossible task. Looking through reviews, websites, and offerings can feel like looking for a needle in a haystack when you need IT support now. To make your search easier, here are some of the top managed IT service providers in the North Country region.
It is important to note that these businesses are not listed in any particular order.
1. DFT Communications
Location: Jamestown, NY
Founded: 1898
DFT Communications managed IT services include:
- Remote Network Monitoring
- Remote Data Backup
- Managed Security Service
- Managed Colocation
DFT Communications offers network professionals that maintain your network's equipment, backups, and security. Their IT department is not a tier-one support center in another country or city; you can call them directly when you need something.
DFT offers onsite technical support with knowledgeable IT professionals that come to you after you schedule an appointment. They also have a 24/7 Toll-Free Help Desk available to contact whenever you need assistance.
2. Southern Tier Graphics
Location: Jamestown, NY
Founded: 1983
Southern Tier Graphics managed IT services include:
- Local and Remote Computer Repairs
- Data Backup and Recovery
- SPAM Filters / Anti-Virus Programs
- Web Site Hosting and Design / Email Hosting
- Quantified Cable/Fiber Testing
Southern Tier Graphics hs a team of local technicians to help with any issues you may run into. They have a dedicated technician managing our Helpdesk. For problems that require immeditae action they can be onsite the same day.
They also provide various IT services that aim to keep your IT environment running smoothly and securely. Southern Tier Graphics also offers web design and hosting services outside of IT services.
3. EagleZip
Location: Jamestown, NY
Founded: 2006
EagleZip's managed IT services include:
- Business-Class Digital Phone & Internet Services
- Network Design, Installation, and Maintenance
- Server Installation and Maintenance
- Telephone and EZ Assist Remote Technical Support
- Router/Firewall and VPN Setup
- E-mail, including Microsoft Exchange and Gmail for Business
- Service & Maintenance Contracts
- Network Traffic Optimization
- IP Phones and Phone Systems
- Cable & Wiring Installations
- Workstation Deployment & Maintenance
- Backup and Cloud Storage Solutions
EagleZip provides a full array of products and services to meet the technology demands of any size business or organization. From a small business with a single PC to multi-location companies, their staff can tackle whatever technical challenges you may face.
EagleZip services and managed service contracts are available on a “pay as you go” basis. They have a technician on-call 24 hours a day, 365 days a year, and can offer their services even if they're not your primary IT services vendor.
4. Databranch Inc.
Location: Jamestown, NY
Founded: 1985
Databranch Inc’s managed IT services include:
- Proactive Care
- Monitoring & Alerts: device availability, disk space, memory/CPU utilization, backup, event log
- Monthly Reporting: executive summary report
- Quarterly CIO Analysis Meetings
- Windows Patching
- Maintenance
- Management of Licenses & Renewals
- Comprehensive Care
- All Monitoring, Reporting, Patching, and Maintenance as listed above with Proactive Care
- Unlimited Support: from 8am- 5pm (Monday-Friday)
- Hardware & Software Vendor Management
Databranch, Inc. is an IT consulting and outsourcing provider serving local, national, and international businesses in the North Country. Their mission is to help clients use information technology to cut costs, increase efficiencies and enhance customer service across three main areas.
These three areas are managed services, networking, and security. Databranch offers solutions at an affordable price that is executed with a personal touch.
5. UBEO
Location: Falconer, NY
Founded: 2005
UBEO’s managed IT services include:
- Backup & Recovery
- Help Desk Services
- 24/7 Monitoring
- Virtual CIO
UBEO’s Remote Management Services boost the reliability and performance of your business technology. They continuously monitor and proactively manage your IT systems and rapidly resolve any issues. They work with various companies in education, healthcare, legal, government, and marketing industries.
Watertown IT Support
Is your business in need of IT services in the Watertown, NY area? Check out our Watertown IT services page here.
What to Ask a Managed IT Provider Before Partnering
Now that you have information on your area's best managed IT providers, it’s time to start meeting with them. Meeting with various providers is a great time to ask questions and determine if they can give you the service you need.
To help you feel confident going into any meeting with a managed IT provider, here are 10 Questions You Should Ask Before Committing to a Managed Service Provider.
If you are interested in speaking to a managed IT expert, click the button below to get started.
