World Class Service 2022 Net Promoter Score

Usherwood

 

We are honored to have received the World Class Service award for 2022 from Ceo Juice. Our service team continually impresses us with the care they provide to our clients each day. To learn more about our world class service check out the video link in the comments.

Net Promoter Score (NPS®) has become the world standard for measuring customer satisfaction levels. Rather than saying we have the "Best" service we use a 3rd party company to automate follow up messages to our customers including getting feedback and tracking NPS®. CEO Juice is an independent A.I. company with an audited process where every step is controlled by them, the numbers cannot be changed even if we show our customer gave us a low score in error. NPS® is a scale of -100 to +100 and is based on the single question "How likely are you to recommend us to a friend or colleague." Like revenue or profit it needs to be for a period of time.

About Becky Enck, Digital Marketing Specialist

Becky Enck is the Digital Marketing Specialist at Usherwood. Since 2011, Becky has maintained the website, advertising, and social media accounts for Usherwood.