Michael Carignan Accepts Position as Tier I Managed IT Technician

We are pleased to welcome Michael Carignan as our newest Tier I Managed IT Technician. In his position, Michael will be responsible for initial response to incoming service requests from our Managed IT clients to resolve various PC and network-related issues. His goal is to provide first level customer support resolving issues or escalating to next-tier technicians.

Michael comes to Usherwood from Bottomline Technologies where he was a Customer Support Specialist. Michael is attending Western Governors University online for IT.

In his spare time, Michael enjoys playing video games, tabletop games like Dungeons & Dragons, and is a PC enthusiast.