As a business owner, your IT environment is likely one of your most critical assets. As such, ensuring that it’s running smoothly and efficiently is crucial. That's why many businesses turn to managed service providers (MSPs) for IT support.
The 2023 State of IT Report shared that managed services spending in 2023 will account for 18% of IT budgets, which is up from 15% in 2020. One of the most important services offered by MSPs is the Quarterly Business Review (QBR). Today, Usherwood will walk you through what to expect from a QBR so that you can leverage this service to help drive business growth.
MSP Quarterly Business Review Expectations
A Quarterly Business Review essentially includes a strategy meeting every three months between the MSP and your business. At this quarterly meeting, topics such as your company’s IT goals and reviewing your success plan are discussed. However, below are other expectations of what you and your MSP may discuss during your QBR:
Performance Metrics
The QBR is your opportunity to gain insight into the performance metrics that matter to your business. MSPs use this meeting to provide you with a detailed report on uptime, response times, and resolutions times. This data is critical when assessing the effectiveness of your IT systems and helps to identify areas that require improvement.
Review of IT Strategy
MSPs will review the IT strategies implemented during the previous quarter and discuss how they align with your business. They can provide advice on how to leverage technology to drive business growth, whether that's automating processes, improving collaboration, or increasing efficiency.
Security Assessment
Your MSP will also provide you with their security assessment report during the QBR. The report will highlight any system vulnerabilities and pinpoint areas that need additional security measures. Security and compliance are critical factors in today's data-driven business environment, and it's essential to ensure that your IT environment meets the necessary standards.
Updates on Projects
MSPs will use the QBR to update you on any ongoing projects or projects completed during the previous quarter. They will provide you with project timelines, status reports, and any issues that may arise. It's a good opportunity to discuss any changes to the project briefly or to provide feedback.
Service Improvements
The QBR is an opportunity to discuss any service improvements that were implemented during the quarter. Many MSPs will use this meeting to identify any areas where you can leverage additional services. This is a good opportunity to discuss any additional services that may benefit your organization.
Develop a Winning IT Strategy For Your Business
Quarterly business reviews are a critical component of any managed service provider's services. They provide businesses with a comprehensive report on the state of their IT systems and highlight areas for improvement. By leveraging the expertise of your MSP during the QBR, you can develop a winning IT strategy that will drive business growth. For more information or to identify if Usherwood can assist with Quarterly Business Reviews for your business, reach out and discover your solution today.
