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IT Support

Requesting Support

If you experience a technical issue, please visit our portal at https://portal.usherwood.com to submit a ticket. Our portal allows you to request service and track your ticket status. Additionally, our portal provides a knowledge base for various technical and cybersecurity-related tools.

Request Service

 

Congratulations on your new device!

To make your transition as easy as possible, we've pre-configured it just for you. Just plug in the power, connect to the network, turn it on and you're ready to start!

If you need additional applications beyond what's installed, visit the company portal by typing “company portal” in your desktop search bar.

 

How to Download Apps

Check out this video for a quick how-to guide on where to download apps for your device on the Company Portal.

 

You can also place a ticket by

Email: service-request@usherwood.com

Phone: 1-800-724-2119

Tickets are addressed based on the order of arrival and severity of the issue.