We are pleased to announce that John Osborn has accepted a new position as Tier I Managed IT Technician. In his new role, John will be responsible for initial response to incoming service requests from our Managed IT clients to resolve various PC and network-related issues. His goal is to provide first level customer support resolving issues or escalating to next-tier technicians.
John has been with Usherwood since 2017 with his most recent position being Integration Specialist.
Please join us in congratulating John on this achievement.