It is our pleasure to announce Mohamad Abdalla as a Tier I TAC Technician to the Usherwood team working out of our Syracuse headquarters. In his new position, Mo will be responsible for inbound inquiries from the client base on copier and PCs related issues. His goal is to provide first level customer support before sending a request to a service technician for resolution.
Mo comes to us from Raymour & Flanigan where he was a Solutions Center Specialist working in customer care for 5 years and IT help desk/network configuration for 3 years. Mo holds a Bachelor Degree in Computer Networking and Technology from New Jersey Institute of Technology.
In his spare time, Mo enjoys salsa dancing and traveling around the world. Mo has been to 18 countries.