Odyssey Elevate

Odyssey Elevate is a cloud-based unified communications and collaboration platform. It enables users to be more mobile, more productive and share ideas and content through a single system. Odyssey Elevate is backed by a 99.999% network uptime SLA, and includes power-certified support. Whether in the office or remote, Unite seamlessly integrates all your communication tools – desktop phones, mobile phones, and computers – into one manageable solution oriented around your employee’s needs and workstyles.

The Odyssey Elevate Platform

PHONE SYSTEM

  • Cloud-based phone service with 90+ enterprise-grade calling features and excellent network call quality and uptime
  • System configuration and call reporting are managed from a single web-based portal
  • Protect your business and increase employee productivity with Spam Caller Protection

DESKTOP

  • The Unite Desktop App empowers employees with the flexibility to communicate the way that works best for them
  • See who is available, chat with colleagues, place and receive calls, share screens, start video calls and share files—all from one application
  • Use desktop application to place and receive calls or as a call controller for your associated desk phone or as a soft phone from your PC or Mac®

MOBILE

  • The Odyssey Elevate Mobile App makes any smart phone an essential collaboration tool
  • Extend your business phone number and extension to your mobile phone
  • Place and receive calls, see who is available, chat with colleagues and manage voicemail —anytime, anywhere

VIDEO CONFERENCING

  • Face to face meetings via HD video eliminate unnecessary travel and empower teams with remote members to be more productive
  • Establish a personal connection with customers and business partners, and improve internal communication between offices

SCREEN SHARE

  • The computer desktop can be shared in real-time, improving collaboration and speed of decision making
  • Viewers see desktop content via web browser in full HD. No downloads or browser extensions required

REMOTE OFFICE

  • Low impact installation process due to all devices being pre-configured prior to deployment allowing for quick and seamless installation 
  • Remote desk phones work exactly the same way as they do in the office, with access to all the same features and functionality as everyone else in the company

CONTACT CENTER

  • Provide exceptional customer interactions with customizable call flows
  • Voice, chat, and e-mail queues combine into a single omni-channel experience

PHONE

  • Odyssey Elevate phones are plug and play, delivered pre-configured to work seamlessly with the Elevate service
  • Includes world-class manufacturers such as Polycom and Yealink, with many models to choose from to meet any business need

VOICEMAIL

  • Odyssey Elevate voicemail can be managed and accessed according to user needs. Listen and manage from the desktop phone, or through the mobile app
  • Transcribed voicemail messages can be delivered via email, or viewed on the mobile app
  • Voicemail can be received or forwarded as a downloadable email attachment

PRESENCE INDICATOR

  • Odyssey Elevate desk phones and applications include presence – the ability to see whether your company contact is available, or busy on the phone
  • Desktop phones include a busy lamp field (BLF) in the LCD display that indicates presence
  • The Intermedia desktop and mobile apps display presence information alongside each contact in the Active Directory

FAX

  • Intermedia WebFax is a “virtual” fax service that allows users to receive and manage faxes via the web or email
  • Transmits faxes directly from a Windows®-based PC
  • Senders simply dial the WebFax number from their fax machine, as they normally would

TEAM CHAT & BUSINESS SMS

  • Send and recrive unlimited text messages across US, Canada, and Puerto Rico
  • Chat and SMS messages automatically synchronize across mobile and desktop apps
  • Chat and SMS messages are securely encrypted in transit and at rest
  • Sync contacts from popular third-party platforms (Office 365, Google, and more)