TECHNICAL ASSISTANCE CENTER
You will hear from someone within 30 minutes of placing your request. Our average response time is 7 minutes. We compete against ourselves to serve up the quickest most effective service.
100% of our service tickets get resolved. At Usherwood, we have the best and brightest employees, so none of your clients get left behind. We go above and beyond to resolve each ticket to our clients approval before closing any call.
TOTAL NUMBER OF RESOLVED SERVICE CALLS YEAR TO DATE:
Our tiered system allows us to handle a large call load and effectively resolve any issue in a timely manner.
Excellent. He explains in detail what he did.Crouse Hospital
Excellent!The College at Brockport State University of New York
Each step of the way I was informed when needed.Johnson City Central School District
David kept me apprised of anything regarding the ticket. He called when he got it again when he arrived. Gave me an estimate on the work time so I could come back. It was great!Trillium Health
Dave is a very good communicator. He will let me know when he is done and or if there is something he needs to come back for.Quad Graphics Distribution
Brett called me to let me know he was on his way as he always does. he is a man of his word.Syracuse Housing Authority