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TECHNICAL ASSISTANCE CENTER

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OUR POLICY:

You will hear from someone within 30 minutes of placing your request. Our average response time is 7 minutes. We compete against ourselves to serve up the quickest most effective service.

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100% RESOLUTION:

100% of our service tickets get resolved. At Usherwood, we have the best and brightest employees, so none of your clients get left behind. We go above and beyond to resolve each ticket to our clients approval before closing any call.

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TOTAL NUMBER OF RESOLVED SERVICE CALLS YEAR TO DATE:

Our tiered system allows us to handle a large call load and effectively resolve any issue in a timely manner.

Total Network Monitoring With Odyssey Global
Let Usherwood’s Odyssey Global services be your guiding light to proactively monitor your network. In the information age, being ahead of the bad guys is everything. From services and products, to people and places, Odyssey Global monitors all aspects of your network infrastructure, from security patches, automated updating, and much more.
MEET OUR TEAM
Meet Our Team
  • Excellent.  He explains in detail what he did.

    Crouse Hospital
  • Excellent!

    The College at Brockport State University of New York
  • Each step of the way I was informed when needed.

    Johnson City Central School District
  • David kept me apprised of anything regarding the ticket. He called when he got it again when he arrived. Gave me an estimate on the work time so I could come back. It was great!

    Trillium Health
  • Dave is a very good communicator. He will let me know when he is done and or if there is something he needs to come back for.

    Quad Graphics Distribution
  • Brett called me to let me know he was on his way as he always does. he is a man of his word.

    Syracuse Housing Authority
SERVING COMMUNITIES IN THE NORTHEAST FOR OVER 40 YEARS.
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